Delivery
What is your delivery policy?
We offer free shipping across Canada for all orders of $99 or more. For orders under $99, a $10 fee applies. Shipments are made by FedEx, Purolator, or another carrier depending on the terms and conditions.
What are your processing and delivery times?
Orders are generally processed within 2 to 5 business days. For bicycles, the preparation time is 10 to 14 days. Delivery time then depends on your location.
How much are the delivery charges?
Shipping is free in Canada for all orders of $99 or more. For purchases under $99, a $10 fee applies. Bikes are delivered free of charge, with some exceptions (BMC and Scor).
Is delivery free? If so, under what conditions?
Yes, shipping is free in Canada on purchases of $99 or more. Bikes always receive free shipping, except for certain brands (BMC, Scor) where only in-store pickup is available. A $100 delivery fee applies for stationary bikes.
Do you deliver assembled bikes?
If you live within a 20km radius of one of our stores, we deliver your bike assembled and ready to ride. Outside this radius, bikes are prepared and boxed for delivery, and an instruction manual to complete the assembly will be provided in the bike box. We recommend that you contact a local professional to validate the assembly and its proper functioning.
Are there any exceptions (e.g. BMC, Scor, stationary bikes)?
Yes. BMC and Scor bikes are only available for in-store pickup. Stationary bikes have a flat fee of $100 and are delivered to your door, with no handling or setup required.
Can I pick up my order in store? What are the conditions?
Yes, you can choose in-store pickup during checkout. It takes 2 to 5 business days to transfer your order to the store of your choice. Proof of identity, your receipt, and the card used for the purchase will be required upon pickup.
Do you ship to the US or internationally?
We ship exclusively to Canada. Some remote areas may not be eligible for bicycle delivery. In this case, we will cancel and refund your order.
Returns and exchanges
What is your return and exchange policy?
You have 60 days to return an item purchased at regular price (exceptions listed below). Clothing may be returned if it is not suitable for fit, appearance, or comfort. Sale items must be returned within 10 days.
Which items can be returned (and under what conditions)?
Regular-priced items can be returned within 60 days, provided they are undamaged and in their original packaging. Discounted or clearance items must be returned within 10 days.
Which items are non-refundable or final sale?
Not refundable: bicycles, tires, tubes, glasses, shorts, bibs, underwear, special orders and any item marked Final Sale.
What are the deadlines for returning an item (clothing, regular items, sales, used bikes)?
• Clothing: 60 days. • Regular items: 60 days. • Discount/Clearance items: 10 days. • Used bikes (Second Cycle): 30 days.
Are returns free? What fees apply?
Returns by mail are at your expense. A flat fee of $15 + tax will be deducted from your refund. In the event of an error by Bicycles Quilicot, we will cover the return shipping costs.
How to make a return (in store / by mail)?
In-store: Bring your proof of purchase. By mail: Complete the online return form and stamp the label received. Items must be undamaged, in their original packaging, and accompanied by the return label.
What if my order is damaged, defective or incomplete?
Please fill out the return form available on our website. We will contact you to arrange a replacement or refund.
What happens if Bicycles Quilicot made a mistake in my order?
In the event of an error on our part, we will send you a return label by email. Return shipping costs will be entirely our responsibility.
How long does it take to process a refund?
The refund will be issued after the items have been received and inspected. It will then depend on your banking institution. Typically, these times vary from 2 to 8 days.
Why was my return refused/returned?
If the product has been used and/or damaged, we reserve the right to refuse the return request. Also, the product must be returned in its original packaging.
Orders
How do I track my order?
Once shipped, you will receive a tracking number from our carrier (Purolator or Canada Post). For in-store pickup, we will contact you as soon as your order is ready.
What should I do if I never received my order confirmation?
Check your spam folder. If you haven't received anything, contact us at info@bicyclesquilicot.com.
Can I cancel my order?
Yes. Simply fill out the form available on our return policy page to cancel your order.
Why was my order cancelled?
If an inventory error prevents us from completing your order, it may be canceled. If so, we will email you with details. Please contact us at info@bicyclesquilicot.com for more details.
Can I change my order once it has been placed?
Once an order is confirmed, we begin the shipping process. Therefore, we cannot modify or cancel items in an order that is currently being processed. If you wish to add an item to an existing order, it is best to place a new order for the additional item(s).
What if my tracking shows no movement?
A tracking number means we've handed your package over to a delivery partner. Delays are possible, but your order is likely still on its way. Check your shipping confirmation email for updated information.
Can I send someone else to pick up my order?
No. Only the person who used the credit card to make the purchase will be able to pick up the order. No exceptions will be allowed.
Payments and Promotions
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Paypal.
Do you offer financing options?
Yes. We offer financing options with Shoppay (online) and Affirm (online and in-store). We also offer the Finance It option, which requires online approval and in-store purchase completion.
Do you offer gift cards?
Yes, available online or in store.
How to use a promo code?
Simply enter your promo code at checkout. The discount will be applied automatically if the conditions are met.
Why isn't my promo code working?
Your code may have expired or not apply to the selected items. See our promo code policy or contact us at info@bicyclesquilicot.com.
Do you have a price adjustment policy?
Yes, we will adjust the price of an item purchased from us if it is reduced within 7 days of purchase. The product must be identical and still in stock.
Can I use multiple payment methods for the same order?
No, we only accept one payment method per order.
Products and services
What size bike do I need?
Sizing depends on the brand and model. Consult the brand's size guide or schedule an appointment in store for a personalized assessment.
Do you offer a positioning service?
Yes. The availability of our positioning specialists may vary depending on the season. Book an appointment online on our dedicated page.
Do you offer rental services?
We are currently not offering rental services for the current season.
Do you have any current promotions?
We regularly offer promotions. Subscribe to our newsletter to receive our latest offers.
Where are your stores located?
We have 6 stores: Montreal Rosemont, Montreal Villeray, Laval, Mascouche, Ste-Thérèse and Mont-Tremblant.
What are your opening hours? Are you open on Sundays?
Hours vary by store. Check your store's page for details.
Do I need to make an appointment to come to the workshop?
It is mandatory to book an appointment online for all repairs or maintenance. For puncture repairs or quick minor repairs, you can stop by without an appointment. On-site technician availability may vary depending on traffic.
Do I need to make an appointment to come to the store?
It is not mandatory to make an appointment for your visit to the store.
How to make an appointment?
Go to our booking page, choose the store, service and desired time.
What are your workshop prices?
Prices depend on the repairs required. Visit the Workshop section of our website for details and book an appointment online. During your appointment, the technical advisor will assess the necessary work and provide you with an accurate estimate of the expected costs. For any additions or additional work over $25, we will contact you for approval before carrying out the work.
How do I order an item that is not available?
You can enable back-in-stock notifications and will be notified by email as soon as the product is available. You can also use the pre-order feature when it is displayed. Your order will then be processed as a priority upon receipt of the relevant products.
Are the quantities displayed in real time?
Quantities are updated automatically every hour. Therefore, an item available online may be sold out in store at the same time.
Miscellaneous
I won a competition, what should I do?
Contact us at info@bicyclesquilicot.com with your contact details and the competition in question.
How can I apply for a job at Bicycles Quilicot?
Discover our offers on the Careers page of our website and submit your application online.