Privacy Policy

We process the personal information you provide to us in order to operate our business. This Privacy Policy explains what information we collect and use, how we protect it, and what rights you have over it. We process this information to provide you with services and communicate with you.

By choosing to use or consult our website or any other service involving the transmission of personal information, you agree to the terms and conditions of this Privacy Policy. In particular, you agree to the collection and use of your personal information by us in accordance with these terms and conditions, provided that we comply with applicable legislation regarding personal information.

We are committed to maintaining the confidentiality of the personal information we collect about you when:

  • you visit our website or register

  • you participate in our competitions, promotions or events

  • you agree to receive our newsletters, promotional emails and other communications regarding our products, services, promotions or events that may be of interest to you

  • you purchase or return products to one of our branches

  • you submit a job application

  • you contact us to make a comment, a question or a complaint

What personal information do we collect about you? and how do we do it?

To provide you with our products and services and to ensure the functionality of our website, we collect certain information that you provide to us when you visit the site or interact with us. Any information that can identify you is personal information. The information we collect depends on the nature of your interaction.

When you interact with us

When you make a purchase or return an item online , we may collect your personal information to complete the transaction, create your account, or process your return or refund. We collect your name, shipping and billing addresses, email address, phone number, and payment information.

When you create an account on our website , we may collect your name, email address, phone number, address, language preference, username, and password. This information allows us to efficiently manage your account and our internal database. Information in our database includes your name, email address, password, phone number, address, purchase history, and products.

When you purchase a gift card , we collect the recipient's name, email address, and accompanying personalized message to deliver it on your behalf.

When you sign up for our newsletter , contact customer service, or make a return, we may collect your name, email address, phone number, and the content of your message. We use this information to communicate with you or send you our newsletter. This information allows us to send you personalized content.

When you choose a payment option , you may be asked to provide personal information to our partners. For example, if you decide to pay with a PayPal account or finance with Paybright, you will be redirected to their site to complete the secure transaction. Please review the privacy policies of PayPal and Paybright to learn how these sites use your information.

When you visit our website

We may use cookies to automatically collect certain technical data about your visits, such as your IP address, device ID, and information about your operating system, browser, referring site, and usage. Cookies are not required to make purchases on our site, but they can enhance your experience and help us analyze traffic. You can disable them in your browser settings.

When applying for a job

We may collect personal information about you, such as your name, email address, phone number, and information from your resume and cover letter. We use this information to process your application and communicate with you about it.

We retain this information only for the duration of the recruitment process. We may retain it longer to evaluate your application for future positions, but only with your express consent. If you are hired, this information will become part of your employee file.

Why do we collect your information ?

We are committed to collecting only the personal information necessary for the purposes for which it is intended, including to carry out our business activities. That is to say:

  • to offer you the products and services you want

  • to manage your files and accounts created for our various services and our website

  • to properly process your orders for products and services

  • to organize and invite you to promotional events or activities

  • to send communications about our products and services or provide you with information that interests you

  • to design, improve or market products and services

  • for research, analysis and marketing purposes

  • to ensure the holding of competitions or surveys

  • to recognize you on our website and identify your preferences

  • to improve the content of our website

  • to answer your questions and comments

  • to detect fraud attempts and errors and to prevent and protect against fraud and errors

  • to ensure the safety and protection of people and property in the store

  • for any other reason required by law and to properly conduct our business activities

Who will have access to your personal information ?

Aside from situations provided for or required by law, access to personal information is limited to groups of employees of Bicycles Quilicot and to agents or suppliers specifically authorized by Bicycles Quilicot and who need this information in the course of their duties. They are required to comply not only with the law but also with Bicycles Quilicot's requirements regarding the protection of personal information. They must process this information only for the purposes mentioned above.

Use of cookies (cookies)

Cookies are pieces of information that an HTTP server stores on the hard drive of your computer or other electronic device to identify them (and not the user). They facilitate navigation, in particular by remembering your choice of browsing language and the products you have selected during your visits, and allow us to process your orders. In addition, cookies allow us to adapt our website to better meet your interests and preferences.

Most browsers automatically accept cookies. However, you can disable them by changing your privacy settings in your browser.

We also use Google Analytics to analyze our website. The information collected through these services is depersonalized, so it does not allow users to be identified. This information is primarily used to evaluate your use of our website, such as the number of visits, pages viewed and time spent on these pages, the source, and other statistics useful for the continuous improvement of our website.

What do we do? to protect your personal information ?

We take the necessary and appropriate security measures based on the level of confidentiality and risk to protect your personal information against loss, theft, and unauthorized access. The personal information you provide to Bicycles Quilicot passes through a secure server. We use a state-of-the-art secure system, SSL, to encrypt (or encode) the data transmitted during the ordering process. This encryption method protects your data, such as your credit card number and shipping and billing information, by scrambling it before it leaves your computer. Data is decrypted only when we receive it, and we make every reasonable effort to ensure its security within our systems.

We take reasonable precautions to prevent the fraudulent use of your personal information on our websites. To this end, we have adopted authentication procedures that comply with industry standards to ensure the protection of your information when you shop with us online. In particular, we communicate with financial institutions or credit reporting agencies to confirm the authenticity of your credit card and validate your billing information.

Questions or concerns about this statement and how we handle your personal information may be directed to Bicycles Quilicot's Privacy Officer, who is responsible for ensuring Bicycles Quilicot complies with this statement. You may contact the Privacy Officer by email at confidentialite@bicyclesquilicot.com.

You are responsible for your account

For your part, you must ensure the security of your personal information and we invite you to:

  • Create a unique and complex password by inserting letters

  • Change password(s) frequently

  • Do not share your passwords, usernames or access codes with third parties.

How long do we keep your personal information ?

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with our document retention schedule rules. Afterwards, personal information will be destroyed in a secure and confidential manner.

How to access to your personal information and modify them?

You can access, modify, and update your personal information by going to your Bicycles Quilicot account on our website. You can withdraw your consent to the collection, use, disclosure, or other processing of your personal information by Bicycles Quilicot at any time. You can also stop receiving our promotional emails at any time by clicking on the link provided at the bottom of an email and following the instructions. You can ask us to delete the personal information we have about you, except where we need to keep it to provide you with the services you have requested, to protect our rights, to bring an action, or to defend ourselves against an action. To exercise any of these rights, write to us at info@bicyclesquilicot.com.

If you have any difficulty making these changes, you can contact our customer service:

Information and security elements as for online orders

When you place an order online, we only ask for the information necessary to complete order processing and billing. We share our users' personal information with third-party shipping companies and credit card processing companies to bill and ship your order, but we do not provide more information than is strictly necessary for these purposes. We may use the information to communicate with you about your order.

Our commitment to our electronic communications

We are committed to managing email addresses responsibly and using them in accordance with the law and the consents you have provided. Each of our communications will give you the opportunity to remove your name and email address from our mailing list.

Please note that despite your unsubscription to our commercial messages, certain specific situations allow us to send you emails and other electronic communications, all in accordance with the exceptions provided for by law.

This statement describes the practices and policies in effect regarding the protection of personal information provided through the Bicycles Quilicot website. If you have any questions about these practices and policies, please send them to us by email at info@bicyclesquilicot.com . The French version of this policy is the official version and prevails over the version translated into English.

Bicycles Quilicot respects the confidentiality of your personal information. We believe that ensuring the security of your personal information is an important part of our job, and we strive to protect all personal information you provide to us. If we ask you to provide personal information, we will inform you of the purposes for which we intend to use it. Your personal information will never be loaned or sold to anyone.

Modification of the Privacy Policy

We may modify this Privacy Policy in accordance with applicable privacy laws and business practices. Any material changes will be notified by means of a prominent notice on our website.