We commit to preserve the privacy of the personal information we gather when:
you visit or register with our website
you participate in our contests, promotions or events
you participate in one of our surveys or any other customer study
you agree to receive our newsletters, promotional emails, and other communications regarding our products, services, promotions or events that are likely to be of interest to you
you buy products or return products to one of our stores
you submit a job application
you contact our customer service to formulate comments, questions, or complaints
What personal data do we collect and how?
In order to facilitate the delivery of our products and services and the functionality of our website, we collect personal data you provide to us when you visit our website or interact with us. Personal data is any information that may identify you as an individual. Depending on the nature of your interaction with us, we may collect the following types of data:
When you interact with us
When you make a purchase or initiate a return online, we may collect personal data from you so we can complete the transaction, create your account or process any returns or refunds. Such information may include your name, shipping and billing address, email, phone number, as well as payment information.
When you create an account or become a member on our website, we may request and collect your name, email, phone number, address, preferred language, username and password so we can maintain and efficiently use your account and our internal membership database. We will never share this data with anyone. The data is collected and maintained in the database includes: your name, email address, password, phone number, mailing address, your purchase history and products.
When you purchase a gift card, we collect the recipient’s name and email address, as well as information on the personalized message, so that we can deliver the gift card to the recipient directly on your behalf.
When you subscribe to our newsletter, contact us for customer service or returns, we may collect your name, email address, phone number and content of your message. We use this information to communicate with you or to deliver our newsletter to you. You may also adjust your personal preferences, such as the type of products you shop for, as well as language preference and your month of birth. These preferences allow us to include in our newsletters content that is tailored and most relevant to you.
When you visit our website
When you apply for employment
We may collect personal data from you, such as your name, email, phone number, as well as information you include in your CV and cover letter. We use this information to process your application and contact you with respect to your employment candidacy. We only retain this data for the duration of the recruitment process. If we wish to retain your data for a longer period, to assess your candidacy for other positions as they become available, we will do so only with your express consent.
When you are hired, that data becomes part of your personnal file.
Why do we gather your information?
We gather only the personal information required for the purpose for which it was gathered, including to successfully carry out our business activities. For example, by:
offering the products and services you want
managing your files and accounts created for our various services and website
registering you with the Bicycles Quilicot program and ensuring the proper management of your account and program overall
adequately processing your product and service orders
organizing promotional events or activities to which we can invite you
sending out mailings regarding our products and services or providing you with information that could be of interest to you
conceiving, improving or commercializing products and services
studying, analyzing and preparing marketing activities
holding contests or surveys
recognizing you on our website, mobile applications and digital terminals and knowing your preferences
improving the content of our website, mobile applications and digital terminals
answering to your questions and comments
identifying attempts of fraud and errors, preventing and protecting ourselves from same
ensuring the safety and protection of people and assets in our stores or other buildings under our control
for any other reason required by law and to successfully conduct our business activities
Who has access to your personal information?
In addition to the situations provided for or required by law, access to personal information is limited to Bicycles Quilicot employees, mandataries, and approved providers specifically authorized by Bicycles Quilicot who need it to perform their work or mandate. They are required to comply not only with the law but also with Bicycles Quilicot's requirements regarding the protection of personal information. They must process this information only for the purposes mentioned above.
How do we secure your personal data?
We employ relevant security measures to protect your personal information from loss, theft, unauthorized access, disclosure, reproduction, use, unauthorized modification, and when transferring your information to a third party for processing or for any other purpose.
Moreover, when you make an online purchase from one of our website or mobile applications, your credit card information is transmitted securely while transaction processing takes place with encryption mechanisms (Secure Sockets Layer protocol) used by your browser and our website. No credit card information is kept or saved in any of our data bases.
Although we take steps to prevent any unauthorized access to your personal information, we cannot guarantee the absolute protection and security of your information on the Internet. You therefore acknowledge and agree that we will not be held liable for any damages resulting from the transmission of confidential or personal information over the Internet and that such disclosure is at your own risk.
Cookies are information saved by an HTTP server on the hard drives of your computers and other electronic devices to identify them (rather than the user). They facilitate navigation, in particular by memorizing your choice of navigation language and the products you have selected during your previous visits and allow us to process your orders. In addition, cookies allow us to adapt our website, mobile applications and digital terminals so that they better suit your interests and preferences.
Most browsers automatically accept cookies. You may, however, deactivate them by modifying the confidentiality settings of your browser.
In addition, we use the services of Google Analytics to analyze our website. The information collected through these services is anonymized so that it does not identify users. This information is used primarily to evaluate your use of our website, including the number of visits, the pages viewed and the time spent on these pages, the source, and other statistics useful for continuous improvement of our website, mobile applications and digital terminals.
You are responsible for your account
You must do your part to ensure the security of your personal information. We invite you to act responsibly by:
creating a unique and complex password that includes letters, numbers or symbols
frequently changing your password
refraining from disclosing your password, user or access codes to third parties
How long do we keep your personal information?
We keep your personal information only for the time required to fulfill the purpose for which it was gathered, the whole in accordance with our rules under our records retention schedule. The personal information will then be destroyed securely and confidentially.
How can you access, modify and/or delete your personal information?
You can access, modify, update, or delete any of the personal information you enter in your account, by contacting our customer service or directly at [email protected]. You may also withdraw your consent to receive our email marketing communication at any time by clicking on “Unsubscribe” at the bottom of the email, and follow the instructions. You may request that we delete the personal data we hold about you unless it must be retained to provide you the services you have requested or to protect our rights or to exercise or defend against any legal claims. To submit a request to exercise any of your rights, please contact us by email at [email protected]
If you have any issues with making these changes, you can reach our customer service:
By email: [email protected]
By phone at 1-888 927 0281
Information and security elements for online orders
When you place an order online, we only ask you for the information necessary to complete the processing of your orders as well as invoicing. We share our users' personal information with external shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide more information than is strictly necessary for these purposes. We may use the information to communicate with you regarding your order.
Our undertaking on sending electronic mailings
We undertake to manage email addresses responsibly and use them in accordance with the law and your consent.
When you enroll on our website, subject to your consent, we may send promotional offers, rebates, or other advantages respecting products, services, contests and events by email, mail, text message or otherwise. These promotional offers may sometimes be personalized according to your interests, your purchases, the services you use, or any other information we have about you. This allows us to send promotional offers most likely to be of interest to you.
In each mailing sent to you, you will have the possibility of removing your name and email address from our mailing list. In certain circumstances and within the exceptions authorized by law, we remain authorized to send you emails and other electronic communications even if you have removed your name from our commercial mailings.
Bicycles Quilicot respects the confidentiality of your personal information. We believe that an important part of our responsibility is to keep your personal information secure and we strive to protect everyone you provide to us. If we ask you to provide personal information, we will tell you what we intend to use it for. Your personal information will never be loaned or sold to anyone. Thus, Bicycles Quilicot reserves the right to unilaterally end any offer to sell and / or reduce the sale price on its website when the availability of a product has expired, expired and / or the discount and / or the product is no longer offered and / or available by the manufacturer, distributor and / or supplier. This statement describes the practices and policies in effect regarding the protection of personal information provided through the Bicycles Quilicot website. If you have any questions about these practices and policies, please send them to us by email at [email protected] Bicycles Quilicot respects the confidentiality of your personal information.
We believe that an important part of our responsibility is to keep your personal information secure and we strive to protect everyone you provide to us. If we ask you to provide personal information, we will tell you what we intend to use it for. Your personal information will never be loaned or sold to anyone.